Welcome to the JESSICA VALUE MART LLC website. We hope you are satisfied with your headphone case purchase, but if you have any issues, please refer to the following refund policy.

  1. Return Conditions
    You have the right to request a return within 30 days of receiving the product. The following conditions must be met for a return to be accepted:
    The product must be unopened and in its original condition, including all packaging, accessories, and labels.
    The product must not have been significantly used or damaged.
    Proof of purchase (such as an order confirmation email or receipt) is required.
  2. Return Process
    If you wish to request a return, please follow these steps:
    Contact Customer Support
    Contact our customer service team via email at [email protected] or by calling +1 (339) 232-4270, stating your order number and reason for return.
    Obtain Return Authorization
    The customer service team will provide you with a Return Merchandise Authorization (RMA) number and relevant return instructions.
    Prepare the Return Package
    Place the product, all accessories, original packaging, and accompanying documents in a box. Ensure the box is intact to prevent damage during shipping. Please clearly mark the return authorization number on the outside of the package.
    Return Address
    Please send the return package to the following address: 2746 S SOUTHWIND DR, GILBERT, AZ 85295-7106
    Choose a Shipping Method
    We recommend using a trackable shipping method to ensure timely confirmation of the package’s shipping status and arrival.
  3. Refund Processing Time
    Once we receive and inspect your returned item, the refund processing time is generally 5 to 10 business days. The refund will be returned to the bank card or account used for the original payment. Please note that your bank or payment provider may require additional processing time, which may vary depending on the institution.
  4. Exchange Policy
    If you received the wrong product or the product is defective, you can request an exchange. Please follow the return process described above, contact customer support to obtain an exchange authorization, and explain the reason for the exchange.
  5. Important Notes
    For returns due to product quality issues, we will cover the return shipping costs. For returns due to unsuitability or other reasons, unless otherwise stated, the return shipping costs will be borne by the customer.

Thank you for choosing JESSICA VALUE MART LLC. We look forward to providing you with high-quality products and services!